Bond Agent

Privacy Policy

Last updated: May 11, 2026

This Privacy Policy explains how Bond Agent collects, uses, discloses, and safeguards information when bail bond agencies, agency staff, defendants, co-signers, indemnitors, and other authorized users use Bond Agent websites, applications, portals, and related services.

1. Information We Collect

We collect information needed to operate Bond Agent and provide agency workflows, including:

• Agency account information, such as agency name, business contact details, license information, branding, staff users, roles, and settings.
• Client, defendant, co-signer, and indemnitor information entered by an agency or authorized user, such as names, contact information, dates of birth, addresses, case details, bond details, collateral details, notes, photos, documents, and signatures.
• Payment and accounting information, such as invoices, payment plans, payment status, receipts, deposit records, account mappings, and payment processor tokens or references. Bond Agent does not intentionally store full card numbers or CVV codes.
• Supervision and check-in information, such as check-in events, location samples, device permission status, court dates, alerts, and related follow-up history when enabled by an agency.
• Communications information, such as call summaries, text message records, email delivery status, support requests, and staff notes.
• Usage, device, and log information, such as IP address, browser type, pages viewed, error logs, authentication events, and security audit records.
• Public-record or third-party integration information imported or synced at an agency's direction, including court lookup data, QuickBooks Online connection status, payment processor status, and document storage metadata.

2. How We Use Information

We use information to:

• Provide, maintain, secure, and improve Bond Agent.
• Create and manage agency workspaces, staff access, client records, bond records, court reminders, check-ins, payments, deposits, documents, and work queues.
• Process payments and accounting activity through agency-selected providers.
• Connect agency-authorized third-party services such as QuickBooks Online, payment processors, document storage, maps, messaging, email, and calling providers.
• Send operational messages, alerts, receipts, verification codes, password reset messages, and support communications.
• Detect, investigate, and prevent fraud, abuse, security incidents, unauthorized access, and policy violations.
• Comply with legal obligations and enforce agreements.

3. Agency-Controlled Data

Bond Agent is a software platform for bail bond agencies. Most client, defendant, co-signer, bond, collateral, supervision, document, payment, and court-related information is entered, controlled, and used by the agency that maintains the account. Agencies are responsible for giving required notices, obtaining required consents, and using Bond Agent in compliance with laws, court orders, contracts, and professional obligations that apply to their work.

4. How We Share Information

We may share information with:

• The agency and authorized agency staff that maintain the relevant workspace.
• Service providers that help us host, secure, support, analyze, and operate Bond Agent.
• Agency-selected integration providers, such as QuickBooks Online, Clover, Stripe, Twilio, Resend, Google Maps, Azure storage, document signing, or similar providers, when enabled or used by the agency.
• Courts, regulators, law enforcement, or other parties when required by law, subpoena, court order, or a lawful request.
• Professional advisors, auditors, insurers, or business transaction counterparties when reasonably necessary.

We do not sell personal information for money. We do not allow third parties to use agency client records for their own unrelated marketing.

5. QuickBooks and Other Connected Accounts

When an agency connects QuickBooks Online or another third-party service, Bond Agent uses the authorization granted by that agency to sync or route information for that agency only. OAuth access and refresh tokens are stored in an encrypted form where technically required to maintain the connection. Agencies may disconnect integrations in the application or through the third-party provider.

6. Data Retention

We retain information for as long as needed to provide the services, maintain records, resolve disputes, enforce agreements, meet legal obligations, and support agency operations. Agencies may request deletion or export of their workspace data subject to legal, security, backup, and operational limits.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, transport encryption, audit records, and encryption for sensitive provider credentials. No system can be guaranteed to be completely secure, and agencies should use strong passwords, staff access controls, and appropriate internal procedures.

8. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, or restriction of certain personal information. If your information is controlled by a bail bond agency using Bond Agent, we may direct your request to that agency or ask for agency authorization before acting on the request.

9. Children

Bond Agent is not directed to children under 13. Agencies should not use Bond Agent to collect information from children except where they have the legal authority and obligation to do so in connection with their services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of Bond Agent after an update means the updated policy applies.

11. Contact

Questions about this Privacy Policy may be sent to privacy@bond-agent.com.